ARAVIND C M
Salesforce Developer · Service Cloud · Experience Cloud · MuleSoft Integration
Profile Summary
Salesforce and MuleSoft professional with 4 years at Infosys delivering telecom Service Cloud, Experience Cloud, Field Service and integration solutions. Hands-on with Salesforce Flows, Apex, LWC, MuleSoft, CloudHub, API testing and TMF Open APIs. Skilled at translating requirements into specifications, supporting production issues and RCA, and mentoring team members.
Technical Skills
SalesforceService Cloud, Experience Cloud, Field Service Lightning, Flows, Apex Batch, Lightning Web Components (LWC)IntegrationMuleSoft, Anypoint Studio, CloudHub, Runtime Fabric (RTF), RAML, REST APIs, TMF Open APIsTesting & ToolsPostman, JMeter, API conformance, log analysis, dashboards, Agile, Git, VS CodeWebJavaScript, HTML, CSS
Work Experience
InfosysChennai / Hybrid
Jul 2023 – Jan 2025Senior Associate Consultant
- Delivered Salesforce Service Cloud solutions for a US telecom provider, focusing on Account and Order Management flows.
- Built logging and transformation logic for integrations, improving traceability during RCA and production analysis.
- Executed TMF Open API POCs and conformance activities to align integration behaviour with telecom standards.
- Designed API integration test strategies using Postman/JMeter and log validation to reduce pre-deployment defects.
- Worked with stakeholders to convert business requirements into technical specifications and delivery tasks.
InfosysChennai / Hybrid
Oct 2022 – Jun 2023Senior Systems Engineer
- Developed and supported MuleSoft RTF implementations and custom monitoring solutions for integration workloads.
- Led POCs on Salesforce Experience Cloud and Field Service Lightning, validating portal and field-service use cases.
- Supported CloudHub migrations and deployment improvements across integration services.
- Mentored junior team members preparing for the MuleSoft Certified Developer – Level 1 exam, covering DataWeave, error handling and API design.
InfosysChennai / Hybrid
Jan 2021 – Sep 2022Systems Engineer
- Worked as MuleSoft/Salesforce Developer for an American telecom provider across CloudHub migrations, RCA and release support.
- Built Salesforce Flows, Apex batch jobs and Lightning Web Components to support service and operational workflows.
- Performed log analysis and prepared dashboards to monitor APIs and identify failure patterns.
- Participated in Agile ceremonies, sprint planning, demos and production-support handoffs.
Certifications
Salesforce Agentforce SpecialistMuleSoft Developer – Level 1TMF Open API FoundationalInfosys Certified Global Agile DevCopado Fundamentals IInfosys Certified Salesforce AdminMuleSoft Certified Platform ArchitectOpen Digital Frameworx FoundationalInfosys Certified Gen AI for All
Currently exploring AI tooling and frameworks — agentic workflows, LLM application patterns and Salesforce Agentforce use cases.
Education
SASTRA Deemed to be University2020M.Sc. PhysicsGandhigram Rural Institute DU2018B.Sc. Physics